Tanesco starts trials of new Luku system

The Tanzania Electrical Supply Company (Tanesco)

 The Tanzania Electrical Supply Company (Tanesco) has said customers will no longer encounter inconveniences of topping up their electricity to LUKU devices once the new computerised system becomes fully operational next year.

 

Tanesco Public Relations Manager, Adrian Severin told the Guardian on Thursday that the new computerised electronic LUKU system currently on experiment will take only three seconds for customers to top-up their electricity vouchers compared to the old system that took 30 minutes.

 

Severin said the new system has already demonstrated high efficiency and it will be fully installed by May next year.

 

He said agents need to ensure that their electronic gadgets are in line with the new technology in order to offer fast and conducive services to customers. 

 

“To resolve the current inconvenience challenges encountered by the old LUKU services, agent’s devices need to link with Tanesco systems properly by ensuring that there is network to both gadgets,” he said.

 

He added, “If one gadget experience network failure, it is unlikely for a customer to access the services and be able to top-up their LUKU vouchers”.

 

The survey done by this paper at Mbezi, Kimara and Mabibo vending stations discovered that agents devices were experiencing an off and on network problem that could last to more three hours.

 

Melckzedec Shayo, an agent at Kimara Mwisho admitted to the network failure saying however that it was not long lasting. “Customers are now used to the situation because the problem is not regular,” he said.

 

Hafiz Shomari an agent at Mabibo said the problem is sometimes caused by Max-Malipo system failure.

 

LUKU users have often raised complaints of poor services and system failures causing inconveniences to their homes.